American Express has launched the In Partnership With conversation series pairing Glenda McNeal, President of Enterprise Strategic Partnerships at American Express, with executives across the company’s roster of strategic partners to dive into the pressing issues facing business leaders today. The series launches with Chris Nassetta, the CEO of Hilton Worldwide diving into the elements that create a truly strategic partnership, leading through crises, building a purpose and action driven culture, and the summer travel resurgence.
Hilton is one of American Express’ longest standing partners with a relationship dating back to 1955, when Hilton became an Amex merchant. Since then, the companies have collaborated to launch co-brand cards, and more recently, to provide humanitarian support during global crises.
The first portion of the conversation series explores the longevity and strength of the relationship between Hilton and American Express and how the partnership has impacted the way American Express approaches its roster of partnerships, with innovation and customer value at the core.
“We’ve really taken what was a transactional relationship and made it a partnership,” says Nassetta. “In the end, to have great partnerships, it’s really hard to do without great personal relationships.”
Segment two of the conversation explores the incredible resurgence of the travel industry and how Hilton is meeting changing traveler needs.
Nassetta says, “it’s funny, I said at the beginning of COVID, and in many cases, people rolled their eyes at me, but I’ve sort of been proven right… “I said, you know, when we get through all of this, it’s going to look a lot more like it did pre-COVID… In other words, things are going to normalize… and it’s going to be largely like it was.”
“American Express strives to provide the world’s best customer experience every day thanks to the efforts of our colleagues around the world who deliver with purpose our brand promise to powerfully back our customers, colleagues and communities.”– Stephen J. Squeri, Chairman and Chief Executive Office.
Source: American Express
